Move from messy emails to audit-ready processes

Automate routine, manual tasks with a simple drag and drop workflow automator, speed up cross-functional approvals and create rules for escalations to prioritize high-impact events and reduce delays.

Schedule your demo

Wave goodbye to the days of requests over the phone,
managing capacity in Excel, or using sticky notes to keep track of what to do.

Benefits

80%

Less time to process requests.

5 - 10 weeks

To full value

95%

Fewer errors and mistakes.

100%

Customizable, no matter your business,

Time to value = 5 - 10 weeks

Implementing Wetraba, a SaaS service request solution, in an organization involves a structured four-step process. Begin with a needs assessment and planning phase, lasting 1-2 weeks, where you gather requirements, involve key stakeholders, and develop a detailed project plan. Next, configure and customize the system over 2-4 weeks to align with organizational workflows, set user roles, and integrate with existing systems. Follow this with a 1-2 week period dedicated to user training and rigorous system testing to ensure smooth adoption and functionality. Finally, go live with the system, providing 1-2 weeks of post-implementation support to address any issues and gather user feedback for continuous improvement.

This structured approach ensures a seamless transition to Wetraba, enhancing efficiency and reducing errors in service request management.

Needs Assessment and Planning
1 - 2 weeks

Identify the key stakeholders, define the scope of the implementation, and set clear objectives.

System Configuration and Customization

2 - 4 weeks

User roles, permissions, and approval workflows. Tailor the system forms and fields to capture the necessary data accurately.

User Training and Testing

1 - 2 weeks

The aim is to ensure users are proficient and the system functions flawlessly before going live.

Go-Live and Post-Implementation Support

1 - 2 weeks

Monitor the initial usage closely and provide ongoing support to address any issues that arise. Collect feedback to make any necessary improvements.

References

We've received positive feedback from various departments. In addition to the ones initially onboarded during the launch, Marketing and Sales have now approached us to design customized workflows, resulting in enhanced reporting capabilities and internal training facilitated by Wetraba. This has enabled us to explore innovative approaches.

Sonia Morlotti • Digital Hub Como

We use Wetraba in a way nobody else did before – by using it in many teams that aren’t just IT. It’s efficient and exactly what we wanted.

Robert Johnson • UN FAO

With additional departments such as Finance and HR integrating into Wetraba, utilization rates are on the rise. The COVID-19 pandemic has additionally expedited the adoption of this solution, as physical interaction with the IT department became limited for employees. Since the beginning of this year, there has been a notable 35% surge in portal usage for submitting requests. Furthermore, the IT team regularly administers a CSAT survey, with employees consistently awarding them high ratings ranging between 95-99%.

Karolina Wagner - SKY

Move from messy emails to audit-ready processes

Wave goodbye to the days of requests over the phone,managing capacity in Excel, or using sticky notes to keep track of what to do.​

Benefits

80%

Less time to process requests.

5 - 10 weeks

To full value

95%

Fewer errors and mistakes.

100%

Customizable, no matter your business,

Time to value = 5 - 10 weeks

Needs Assessment and Planning1 - 2 weeks

System Configuration and Customization

2 - 4 weeks

User Training and Testing

1 - 2 weeks

Go-Live and Post-Implementation Support

1 - 2 weeks

References

Wave goodbye to the days of requests over the phone,
managing capacity in Excel, or using sticky notes to keep track of what to do.

Needs Assessment and Planning
1 - 2 weeks